Getting Support

Start with self‑help

Check common fixes and known issues before you write in. Many problems resolve faster this way.

• Troubleshooting
• Configuration
• FAQ

If those do not solve it, email support and Mihai will help you directly.

What is included with your license

Use the same email address for all plans: word@respira.press.

• Starter license
  Standard email support at word@respira.press.

• Agency license
  Priority email support at word@respira.press. These requests are handled first.

• WooCommerce add‑on
  Technical support is included with your WooCommerce add‑on as long as your €7/month subscription is active.

Response time is typically within 24 hours for all licenses, with Agency requests handled first when there is a queue.

Who you are talking to

Support emails go directly to Mihai, the Respira founder.

You always get a human response, not an automated support bot.

How to contact support

Email: word@respira.press

You can write in about:

• Installation or update issues
• Configuration problems or unexpected behavior
• Errors when running audits or tools
• Billing or license questions related to Respira or the WooCommerce add‑on

What to include in your message

Include these details so Mihai can understand and fix the problem quickly:

• WordPress version you are running (for example, 6.4.x)
• Respira plugin version and, if relevant, WooCommerce add‑on version
• What you were trying to do when the issue appeared
  Short description of the action or workflow.
• Exact error messages you saw
  Copy and paste the text or attach screenshots.
• Your site URL and whether it is staging or production
• Recent changes just before the issue started
  For example: new plugins, theme changes, hosting changes, or major updates.

Providing this checklist in your first email usually means fewer follow‑up questions and a faster resolution.